Kate McAllister works across the public and voluntary sectors to provide organisations with the strategy, tools and impetus to deliver positive change. Formerly the executive director of a national supported housing association, Kate has a proven track record over many years of working at senior levels with central and local government, service providers, and housing associations.

All her work is underpinned by a solution-focussed, strength-based approach with its roots in positive psychology.

Over the past few years, to the backdrop of budget cuts, Kate has worked with various housing support commissioning authorities to achieve necessary efficiency savings while taking into account the need for maintaining service provision wherever possible. As a result, authorities have been able to maintain services and meet the needs of vulnerable people. Kate uses a variety of approaches to support this work, including Appreciative Inquiry.

Appreciative Inquiry is an innovative, solution focused approach to positive change that people to work together to solve problems. This has allowed Kate to help commissioners to maintain, and even improve, service provision despite working with limited resources. Kate is also a recognised expert in the areas of value for money and performance improvement, and has developed a number of web-based modelling and benchmarking tools in association with the Chartered Institute of Housing.

She is particularly interested in the changing needs and expectations of older people, and in ways to involve them in designing and developing services that meet their needs.

Kate’s expertise in research and analysis, strategic planning, consultancy and coaching makes her a leading figure in her field. Together with her associates, Kate focuses on removing problems, maximising opportunities and increasing confidence in people and organisations undergoing change.


Kate has developed a new software tool, Contract Pro, in conjunction with ieg4.


Kate has been working with housing support commissioning authorities to rethink service provision to reflect the demands of an aging population.


Kate has extensive experience of giving practical advice and assistance to sheltered housing providers both as a provider and as an expert advisor, particularly involving those faced with the need to achieve service cuts at short notice. She has recently completed a major review of sheltered housing services at New Charter.

New Charter required a full review of their accommodation and support services for older people to be carried out. Kate’s expertise along with support from her highly valued and knowledgeable team, allowed her to ensure that our future service models will meet the needs and aspirations of our older customers. Kate also carried out an evaluation of our stock in order for us to consider future options to help accommodate people with Dementia.

Kate arranged and facilitated an engaging and enjoyable appreciative inquiry with tenants and key stakeholders to determine their ideal future service model. Finally, she also spent time on site at all of our schemes, carrying out staff observation exercises and carrying out a needs assessment by speaking with staff and tenants on site.

As a result of her enthusiasm, patience and experience we are now able to develop a vision and strategy using sound research and findings to shape our services over the next 5-10 years.

We would highly recommend working with Kate.

Sue Hird Director of Tenancy & Support


Kate has been using Appreciative Inquiry as part of her ongoing involvement with two housing support commissioning authorities to achieve significant savings.


Appreciative Inquiry

Positive Engagement

Contact Kate
kate@katemcallister.co.uk
Tel: 01663 795004
Mobile: 07766 527 434